Customer success manager- 37281891

Job Title: Customer Success Manager  
Location: Noida (Hybrid)
Shift: 10 am to 5 pm
Payroll: OmHRA

Role Overview

We are looking for an experienced Customer Success Manager to build long-term customer relationships, drive product adoption, and ensure customers achieve maximum value from Adobe's products and services. This role requires a strong blend of customer relationship management, technical expertise, business acumen, and strategic consulting to help customers meet their business objectives while identifying opportunities for growth.

The ideal candidate is customer-focused, technically proficient, and passionate about delivering exceptional customer experiences through proactive engagement, enablement, and strategic guidance.

 

Key Responsibilities

Customer Relationship Management

• Build and maintain strong relationships with customers.
• Understand customer needs and ensure satisfaction with Adobe products and services.
• Serve as a trusted advisor throughout the customer lifecycle.

 

Technical Expertise

• Develop a deep understanding of Adobe products and their technical ecosystem.
• Understand customer use cases and recommend appropriate solutions.
• Provide technical guidance and best practices to maximize product value.

 

Product Adoption & Customer Enablement

• Assist customers in successfully implementing and adopting Adobe products.
• Drive customer success by ensuring they achieve their desired business outcomes.
• Maximize product utilization through onboarding, enablement, and ongoing engagement.

 

Business Consulting

• Develop a strong understanding of customers' business goals, priorities, and challenges.
• Align Adobe solutions with customer business objectives.
• Provide strategic guidance to help customers realize greater business value.

 

Product Feedback & Continuous Improvement

• Gather customer feedback and identify product enhancement opportunities.
• Analyze customer trends and communicate valuable insights to Product and Engineering teams.
• Contribute to continuous product improvement by advocating for customer needs.

 

Account Growth & Expansion

• Identify opportunities to expand product adoption and additional feature utilization.
• Partner closely with Sales teams to support customer growth and revenue expansion.
• Effectively communicate Adobe's value proposition to existing customers.

 

Customer Presentations & Training

• Deliver strategic business presentations, including:
  • Strategic Business Reviews (SBRs)
  • Product Demonstrations
  • Customer Training Sessions
  • Best Practice Workshops
• Enable both new and existing customers through effective knowledge sharing.

 

Required Skills & Experience

Experience

• 5–8 years of experience in Customer Success, Customer Relationship Management, Account Management, or a similar customer-facing role.
• Demonstrated experience managing enterprise customer relationships.

 

Educational Qualification

• Bachelor's or Master's degree in:
  • Business Management
  • Engineering
  • Related field

 

Technical Skills

• Ability to develop deep product knowledge and technical ecosystem expertise.
• Understanding of customer implementation and adoption processes.
• Knowledge of online webinar/training platforms and related technologies is an added advantage.

Business & Customer Skills

• Strong customer empathy with a passion for customer adoption, success, and growth.
• Excellent business acumen and strategic thinking.
• Strong analytical and process-oriented mindset.
• Ability to understand customer challenges and recommend business-focused solutions.

Leadership & Communication

• Strong leadership skills with the ability to influence stakeholders across internal and external teams.
• Excellent negotiation, persuasion, and consensus-building abilities.
• Outstanding communication, presentation, and relationship management skills.
• Ability to confidently deliver executive presentations, product demonstrations, and customer training sessions.