The Opportunity
Do you love to tackle complex business problems and use data to find the signal in the noise? Join the Product and Customer Analytics team at Adobe! We are a high-impact, high-visibility team well-suited to individuals with a highly quantitative, inquisitive bent of mind. We use data science to quantify and optimize the product experience for our customers! The ideal candidate will be able to work autonomously and will have a strong technical background with great communication and project management skills.
You will use data to help product, marketing and engineering teams achieve operational and execution efficiencies. Your success is predicated on finding opportunities and providing insights that enable our enterprise business to lower customer churn, increase user engagement, and facilitate product-led growth.
What You Will Do
In collaboration with a multi-functional group of product managers, marketers, and software developers, you will tap into the underlying clickstream data, align on metrics, and generate insights to develop valuable, highly effective programs for Adobe’s Experience Cloud products.
You will analyze data to measure changes in user engagement which are key drivers of customer growth and retention. You will work closely with causal inference and machine learning leaders to measure the impacts of new product features and user engagement programs or drive in-product personalization. You will also work with data engineers to automate data pipelines and scale experimentation. You will build relationships across the Experience Cloud business unit to promote our team’s capabilities and tools and drive impact.
What You Need to Succeed
- Experience with building and deploying Machine Learning models on platforms like Databricks
- Strong understanding of Statistics & Hypothesis Testing
- 10+ years of work experience in data science or another related field
- Strong Proficiency with statistical programming software like Python (pandas, scikit-learn) and/or R (dplyr, ggplot2)
- Experience in querying, manipulating, and analyzing large data sets using SQL and/or SQL-like languages.
- Experience working with Data Engineers to setup ETL/Data Pipelines and Automate projects
- Ability to slice & dice data, translate analysis results into insights, and present business recommendations to partners
- Ability to identify business opportunities and dissect them from different angles, and you know how to connect the dots and interact with people in various roles and functions
- Communicate effectively and manage relationships with partners coming from both technical and non-technical backgrounds
- Ability to work with multi-functional teams and juggle through parallel priorities
- Ability to work in an ambiguous environment with strong problem-solving skills
Nice to Have
- Proficient in using Apache Spark for big data processing and analytics
- Good understanding of experimental design and measurement (A/B Testing)
- Familiarity with Web Analytics / Clickstream data
- Knowledge of B2B analytics or B2B customer lifecycle