Job Description

Experience Optimization Consultant — Level III

Department	Campaign Managed Cloud Services
Location	India (Noida / Bangalore)
No. of Positions	1
Employment Type	Contract — Contingent Staffing
Shift	Willingness to work different shifts including night shift required

About Adobe

Changing the world through digital experiences is what Adobe's all about. We give everyone — from emerging artists to global brands — everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

The Opportunity

The Adobe Campaign Managed Cloud Services Team ensures customer success and reduces Total Cost of Ownership through standardised, optimised deployment architectures; proactive performance management; transition management; upgrade advisory; and faster issue resolution. As an Experience Optimization Consultant, your core responsibility is to help customers realise their marketing goals through Adobe Campaign Classic's sophisticated platform.

You will solve complex technical challenges — integrating multiple data systems, enabling real-time decisioning for millions of customers, and connecting them across the Adobe Experience Cloud — with the ultimate goal of mitigating technical issues before they occur downstream.

Key Responsibilities

• Provide technical leadership of Adobe's Campaign Managed Cloud programme
• Review, diagnose, recommend, and develop solutions for Campaign customers using database technologies, programming languages, web technologies, and Campaign Classic expertise — this is a hands-on technical role
• Collaborate with Campaign, Infrastructure Ops, Engineering, and other Experience Cloud teams to craft solutions that increase customer retention, dedication, and experience
• Enable customers and partners on Adobe Campaign Classic standard methodologies through side-by-side mentoring, remote enablement, and delivering recommendations
• Deliver successful service reviews, health checks, and advisory services
• Provide guidance in email marketing and omni-channel standard methodologies
• Capture and document customer difficulties, business requirements, and use cases to develop optimisation plans that deliver value through Adobe Campaign
• Build referenceable customers who are eager to share their successes with the marketing community

Must-Have Qualifications

• Proficiency in SQL development including ETL solutions
• Proficiency in scripting / programming (JavaScript preferred)
• Familiarity with XML
• Proficiency with Adobe Campaign Classic or other email / cross-channel marketing platforms
• Proficiency in implementing enterprise software
• Ability to articulate and convey technical concepts to a mixed audience of senior technical and business executives
• Eagerness to learn new applications of traditional technologies

Nice-to-Have

• Proficiency in foreign languages such as Japanese or French
• Prior consulting or advisory services experience with large enterprise customers

What We Offer

At Adobe, you'll be immersed in an exceptional work environment recognised around the world. You'll be surrounded by colleagues committed to helping each other grow through Adobe's unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you.