Technical Support Associate- 37322835

Job Title: Technical Support Associate  
Location: Noida (Hybrid)
Payroll: OmHRA

About the Role

Marketo, an Adobe Company, provides easy-to-use, powerful and complete marketing software that propels fast-growing small companies and global enterprises, turning marketing from a cost center into a revenue driver. Marketo’s marketing automation and sales effectiveness software – including the world’s first integrated solution for social marketing automation – helps thousands of companies around the world streamline marketing processes, deliver more campaigns, generate more win-ready leads, and dramatically improve sales performance.

As a member of Marketo Support, your goal is to provide fast and friendly extraordinary support through creative, flexible solutions and empower Revenue Performance Management success. You will act as a Technical Support Engineer for our Online customers, ensuring the success of our customers through stellar customer support.

We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Key Responsibilities

• Provide exceptional support to customers, ensuring case management, Service Level Targets, and C-SAT goals are met.
• Ensure prompt and complete resolution of technical challenges and business issues.
• Advocate customers’ priorities internally within Marketo.
• Serve as an authority in specific functional and technical areas of the Marketo technology.
• Communicate clearly and precisely with customers in written and verbal form, while maintaining accurate and timely records in the case tracking system.
• Share standard methodologies with team members to improve the quality and efficiency of customer support and contribute to the knowledge base.
• Be part of a 24x7 Support Team.

Required Skills & Experience

• Must be a technical graduate.
• At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment.
• Technical Support or implementation experience supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications in a SaaS environment.
• Excellent organizational skills with the ability to prioritize, lead, multi-task, and execute projects involving multiple departments.
• Superior communication skills (presentation, written, and verbal) with the ability to explain complex concepts simply.
• Excellent analytical skills and the ability to navigate challenging situations in a professional manner.
• Ability to multi-task and perform effectively under pressure.
• Experience in one or more of the following areas:
  • Database Technology (SQL)
  • Web Technologies (HTML, JavaScript, CSS, XML, PHP)
  • Networking Technologies (TCP/IP, DNS)
• Fluency in multiple languages is a plus.
• General cultural awareness, particularly for supporting customers across different regions, including understanding regional accents and cultural nuances.

Why Join Adobe

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe is the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.