#37322848 || Communication Specialist

Job Title: Communication Specialist
Location: Noida (Hybrid)
Shift: 10 am to 5 pm
Payroll: OmHRA

About the Role

The Critical Communications Specialist is an integral part of Adobe's Customer Engineering (CE) team. This role is responsible for facilitating clear, accurate, and timely internal and external communications during active and post-Customer Security Operations (CSO) processes. The Specialist acts as the connective tissue between technical, legal, product, and service management teams, ensuring customers and stakeholders are informed and that critical incidents are resolved with speed and precision.

 

Key Responsibilities

• Own and manage communications for high-priority technical incidents and CSO events from initiation through resolution.
• Represent customer interests in technical discussions related to CSO events, acting as a strong advocate in cross-functional forums.
• Draft, review, and distribute internal and external communications regarding CSOs and scheduled maintenance windows.
• Continuously monitor active CSOs and scheduled maintenance periods, ensuring timely updates to customers and internal teams.
• Participate in post-incident Root Cause Analysis (RCA) reviews alongside relevant technical staff.
• Own the Customer-Facing Summary (CFS) process end-to-end, from initial draft through final publication.
• Serve as the coordination point for cross-team inquiries related to past incidents and maintenance periods.
• Build and maintain a high-level working knowledge of Adobe's product and solutions portfolio.

 

Required Skills & Qualifications

Core Skills

• Flawless written and verbal communication skills in English, with exceptional clarity, precision, and tone.
• High-level technical knowledge with the ability to translate complex technical situations into clear language for varied audiences.
• Ability to work effectively with senior leadership, legal teams, and technical engineers simultaneously.
• Strong time management and task prioritization skills in a fast-paced, high-stakes environment.
• Confidence in driving conversations and aligning stakeholders, including Adobe leadership.

 

Preferred Qualifications

• Prior familiarity with CSO processes or security incident communications.
• Understanding of legal requirements related to incident communication and disclosure obligations.
• Hands-on experience with Adobe products and the broader Adobe Digital Experience (DX) ecosystem.

 

Why This Role

• Work alongside technical, legal, and product teams in a highly collaborative environment.
• Deepen your expertise across Adobe's CSO ecosystem and DX product suite.
• Sharpen your technical writing skills through real-world, high-impact communications.
• Be part of a high-energy team that values initiative, collaboration, and fresh thinking.