Job Purpose:
The role entails deepening the relationship by providing solutions to meet the
requirements of the NRI customers and ensuring value-added customer service.
The role will closely collaborate with the product and operations teams to
drive effective customer acquisition, servicing and deepening. The role bearer
is responsible for acquiring NTB non-resident clients and servicing the
existing relationships contributing to the larger branch banking channel
objectives.
Roles & Responsibilities:
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Inform customers of new products or product enhancements to further expand
the banking relationship.
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Coordinate with other functional teams to provide seamless access to other
products.
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Ensure the enhancement of customer value by understanding and providing
customized solutions.
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Maintain updated and accurate relationship records for assigned customer
accounts.
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Penetration of group or family accounts of the existing mapped base
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Track customer complaints, queries and turnaround times for customer
satisfaction.
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Plan and conduct special sales initiatives and events for prospective and
existing corporations.
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Assist the Senior Relationship Manager - NRI in providing a best-in-class
customer experience to become their banking partner of choice.
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Evaluate the growth strategy based on competitor analysis and feedback from
different channels and customers.
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Recommend process changes in order to improve service efficiency and quality
across the branch network.