Lead - Transport Experience - GM level role

Lead – Transport Performance - accountable for national-level transport performance, availability, and
capacity governance of Airtel’s Transport networks. 
The role ensures process digitization and Automation, Ensure high uptime, optimal utilization, and
superior customer experience across Transport, Home, Cache, and Peering domains, through strong
performance discipline, proactive capacity management, and effective leadership of Circle teams.
Key Skills & Competencies- Deep expertise in Transport, IP/MPLS, Fiber, Microwave, and Broadband
networks, Strong understanding of ISP, MPLS, OTN networks, Cache & peering architecture, OLT and
access network performance
Proven ability to manage large-scale, multi-circle operations, Strong analytical, RCA, and problem-
solving skills. Excellent stakeholder communication and leadership capabilities
Experience & Qualification - 15+ years of experience in telecom transport / network performance roles,
Prior experience in national or multi-circle performance leadership preferred, Engineering degree in
Electronics / Telecom / Networking (or equivalent)
Key Responsibilities
1. Transport Network Performance & Availability -
Own end-to-end transport performance across Core, Aggregate, Access, and ISP layers.
Ensure adherence to defined SLA, KPI, and QoS benchmarks.
Monitor and drive improvements for: Critical POPs  integration,  services offloading and performance
Identify congestion points, single points of failure, and latency hotspots.

2. Capacity & Utilization Management -Proactively track and control:
High-utilized rings / Linear Rings / Microwave (M/W) link utilization and availability
Backbone, aggregation, and last-mile transport links
Work closely with Planning teams to, Expedite capacity augmentations, Optimize topology and
integration points, Reduce long-distance fiber dependencies

3. Home Broadband  OLT & uplinks Performance
Own Transport domain performance with special focus on:
OLT uptime and stability, Drive reduction in chronic and recurring issues across access and transport
layers.Linear and repetitive outage patterns, Short-duration outages impacting customer experience

4. Cache & Peering Performance - Lead performance governance for: Cache nodes (Google, Akamai,
Netflix, etc.) , Peering and ISP interconnect links

Ensure optimal cache hit ratio, low latency, and regional performance parity.
Coordinate with internal teams and external partners for:
Cache expansion, Traffic offload, Issue resolution and trend correction

5. Performance Governance & Reporting
Define, track, and publish circle-wise and national performance dashboards.
Lead daily/weekly/monthly performance reviews with Circles and Leadership.
Drive RCA, corrective actions, and closure for, Major incidents , Repeated performance degradation.

6. Leadership & Stakeholder Management
Act as the single point of accountability for transport performance across circles.
Lead and mentor: Circle performance leaders / Direct reporters across transport and home domains
Maintain strong coordination with: Planning / NOC / Deployment / Circle teams
Present performance insights and risks to senior management.

7. Continuous Improvement & Automation
Drive automation and analytics for: Proactive fault detection, Predictive congestion alerts , Performance
trend analysis
Promote best practices, standardization, and design corrections across circles.