Head – System Engineering (Change Management)

Job description

The Head of System Engineering is a pivotal leadership role within Bharti Airtel's Unified NOC. This role is responsible for spearheading the end-to-end delivery of cutting-edge new services for various Lines of Business (LOBs) across Airtel’s telecom network; and driving seamless and accurate change management to support the continuous evolution and growth of the network. This leader will champion the adoption of TMF framework-driven automation to ensure agility, standardization, and operational excellence from conception to deployment.

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Key Responsibilities

1. Strategic New Service Delivery & Lifecycle Management:
   • Lead and manage the entire lifecycle of Service provisioning, including design, validation and testing, and successful deployment into the production environment for diverse telecom LOBs.
   • Translate business requirements and product roadmaps into actionable operational service designs, ensuring scalability, performance, and operational readiness.
   • Collaborate closely with Digitization, Engineering, and Users to align on service objectives, timelines, and seamless handovers.

 

2. Advanced Change Management & Risk Mitigation:
   • Develop, implement, and continuously refine a robust, seamless, and accurate change management strategy for all new service introductions, technology upgrades, and infrastructure evolutions within the UNOC purview.
   • Minimize service disruption and risk during deployments by establishing stringent review processes, comprehensive impact assessments, and detailed rollback plans.
   • Ensure all changes are meticulously documented, thoroughly tested, and clearly communicated to relevant stakeholders across the organization.
   • Drive post-implementation reviews and continuous learning from change management outcomes to enhance future processes.

 

3. Technology Infusion & Innovation Leadership:
   • Actively research, evaluate, and champion the adoption of emerging technologies, tools, and Automation techniques relevant to telecom network services and cloud platforms.
   • Foster a culture of innovation, experimentation, and continuous learning within the team, encouraging proactive identification of opportunities for service enhancement and operational improvement.

 

4. TMF Framework & Automation Champion:
   • Drive the adoption and implementation of (TMF) frameworks  across processes.
   • Leverage TMF principles to standardize service definitions, operational workflows, and interfaces, ensuring greater interoperability and maintainability.
   • Lead the automation of new service provisioning, activation, and change management processes, ensuring automation is intrinsic to the service lifecycle from design to operational handover.

 

5. Cross-Functional Collaboration & Stakeholder Management:
   • Work in close partnership with the Head of Service Assurance and team to ensure new services meet reliability and stability targets, and that operational teams are prepared for support.
   • Collaborate extensively with the Digitization and Transformation teams to leverage intelligent automation and process improvements for new service deployment and management.
   • Partner with the Head of Governance & Compliance to ensure all new services and technology adoptions adhere to security policies, regulatory requirements, and governance standards.
   • Engage with the Head of Customer Success to ensure new services are designed and delivered to meet and exceed customer expectations, incorporating feedback for continuous improvement.

 

6. Team Leadership & Development:
   • Build, mentor, and develop a high-performing team fostering a culture of agility, accountability, and continuous professional growth.
   • Instil a customer-focused mindset throughout the team, enabling them to anticipate future needs and deliver impactful solutions.