Manager / O2C

JOB DESCRIPTION: Cash Cycle Operations Manager – Cash Cycle Management, Aon Business Services (Noida, India)

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Your Impact as a Cash Cycle Operations Manager

As a Cash Cycle Operations Manager, you will play a critical role in ensuring that day‑to‑day cash cycle operations run efficiently, accurately, and in line with performance expectations. You will act as a subject matter expert (SME) for a specific cash cycle capability—such as Receivables, Collections, Cash Application, Carrier Disbursements, or Bank Reconciliation—ensuring that work flows smoothly, issues are resolved promptly, and processes are consistently followed.

In this role, you will blend hands ‑ on subject matter expertise with operational leadership. You will be accountable for the end ‑ to ‑ end execution and performance of your cash cycle process, while also providing day ‑ to ‑ day guidance to colleagues and, where applicable, direct people leadership for a team of Cash Cycle Specialists. You will partner closely with the Cash Cycle Associate Director(s), and other stakeholders, to drive process improvement, maintain strong performance against KPIs, and deliver a high ‑ quality experience to internal and external clients.

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Job Responsibilities

As a Cash Cycle Operations Manager, you will be responsible for:

Operational & Process SME Responsibilities

• Serve as the SME for your assigned cash cycle process (e.g., Receivables, Collections, Cash Application, Carrier Disbursements, Bank Reconciliation), providing guidance and escalation support to colleagues.
• Oversee day‑to‑day workflow, ensuring that work is allocated, prioritized, and completed within defined service levels and quality standards.
• Perform complex or high‑risk activities within the process (e.g., complex reconciliations, high‑value items, exception handling), and provide hands‑on support during peak periods.
• Monitor process performance and key metrics (e.g., aged debt, unapplied cash, reconciliation breaks, turnaround times) and take corrective actions as needed.
• Analyze operational data to identify trends, root causes, and opportunities for improving efficiency, accuracy, and client experience.
• Collaborate with internal stakeholders (e.g., Commercial Risk, Finance, Accounting, Technology) and external partners (e.g., carriers, clients) to resolve complex issues and ensure smooth end‑to‑end execution.
• Contribute to and lead aspects of continuous improvement initiatives, including documenting and updating procedures, standardizing work practices, and supporting automation or system enhancements.

People & Team Leadership (where applicable)

If assigned people management responsibilities, you will also:

• Lead a team of Cash Cycle Specialists, providing day‑to‑day direction, coaching, and feedback to support performance, development, and engagement.
• Manage staffing, scheduling, and workload balancing to ensure adequate coverage and timely completion of work.
• Support recruitment, onboarding, and training of new colleagues, ensuring they gain the knowledge and skills required to perform effectively.
• Conduct regular one‑to‑one discussions and performance reviews, setting clear expectations and development goals for team members.
• Foster an inclusive, collaborative team culture that reflects Aon’s values and colleague experience.

Governance, Quality & Controls

• Ensure that all activities within your process adhere to internal controls, company policies, and relevant regulatory requirements (such as SOX and internal audit standards).
• Support month‑end and year‑end closing activities by ensuring reconciliations, postings, and issue resolutions are completed accurately and on time.
• Maintain and regularly review process documentation, work instructions, and control evidence to support compliance and audit readiness.
• Escalate risks, control issues, and significant operational incidents promptly, and support remediation efforts.
• Maintain SOPs (Standard Operating Procedures) for all processes, review annually, and update as needed.

Collaboration & Stakeholder Management

• Act as a primary operational contact point for your process, building strong relationships with upstream and downstream stakeholders.
• Partner with the Associate Director, Cash Cycle to implement process changes, new policies, and performance improvement plans.
• Prepare and present periodic reports on process performance, trends, and improvement opportunities to leadership.

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You Bring Knowledge and Expertise

Required Experience

• Typically 4–6 years of progressive experience in cash cycle management, accounts receivable, finance operations, or related areas.
• Hands‑on experience in at least one core cash cycle process (e.g., cash application, collections, bank reconciliation, carrier disbursements) with demonstrated subject matter expertise.
• Strong understanding of accounting principles (U.S. GAAP) and financial controls (such as SOX) relevant to cash cycle processes.
• Proven track record of managing workflow and meeting service, quality, and control standards in a fast‑paced environment.
• Demonstrated ability to analyze data, identify trends, and drive practical process improvements.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and with external partners.

Preferred Experience

• Prior experience in a senior specialist, team lead, or informal people‑leadership role (e.g., mentoring, training, or delegating work to others).
• Exposure to managing or coordinating a small team and/or hybrid responsibilities (both processing work and overseeing others).
• Experience in the commercial risk insurance industry, financial services, or a shared services/global capability center environment.
• Familiarity with ERP and financial systems (such as SAP, Oracle, or similar platforms), reconciliation tools, and reporting/analytics solutions.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) or participation in continuous improvement projects.

Education

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or equivalent years of industry experience.

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We Offer You

A competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.

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Our Colleague Experience

From helping clients manage risk and financial operations to supporting our mission of empowering results for our clients, communities, and each other, our colleagues make a difference every day. They work with the best, own their potential, and value one another. This is the Aon Colleague Experience—defining what it means to work at Aon and realizing our vision of empowering human and economic possibility.