Experience: 5+ years in Salesforce
Job Summary
We are seeking a skilled Salesforce Survey Specialist with strong experience
in Salesforce Surveys / Feedback Management to design, implement, and manage
customer and employee feedback solutions. The role focuses on delivering
insights-driven experiences and improving engagement through data-backed
decision-making.
Key Responsibilities
-
Design and configure Salesforce Surveys (Feedback Management) for customer
and internal use cases
-
Create and manage survey templates, logic, branching, and automation flows
-
Integrate surveys with Sales Cloud, Service Cloud, and Experience Cloud
-
Automate survey distribution using Flows, Process Builder, and triggers
-
Analyse survey responses and build reports and dashboards for insights
-
Ensure proper data capture, storage, and compliance within Salesforce
-
Work with business teams to define feedback strategies and KPIs
-
Customize UI using Lightning components (LWC/Aura – basic level) for
enhanced survey experiences
-
Manage survey lifecycle including testing, deployment, and optimization
Required Skills & Qualifications
-
5+ years of experience in Salesforce platform
-
Hands-on experience with:
-
Salesforce Surveys / Feedback Management (mandatory)
-
Salesforce Flow & automation tools
-
Sales Cloud / Service Cloud
-
Strong understanding of:
-
Data modeling and reporting in Salesforce
-
Survey logic (skip logic, scoring, branching)
Technical Skills
-
Apex (basic to intermediate)
-
Lightning Experience and UI customization
-
REST APIs for integrations (good to have)
-
Reports & Dashboards
Good to Have
-
Experience with Experience Cloud (Communities)
-
Exposure to Data Cloud or analytics tools
-
Integration tools like MuleSoft
Certifications (Preferred)
-
Salesforce Administrator
-
Salesforce Platform App Builder
-
Salesforce Service Cloud Consultant
Soft Skills
-
Strong stakeholder communication
-
Analytical mindset with focus on insights
-
Attention to detail and problem-solving ability
-
Ability to work in Agile teams