Job Summary:
As a Ticketing and Query Resolution Manager, you will oversee the ticketing
and query resolution process, ensuring efficient handling of inquiries and
issues. Your role will play a crucial part in enhancing vendor relationships
and optimizing software asset management strategies within our global
operations.
Requirements:
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Minimum of 7 years of experience in ticketing and query resolution
management, preferably in a global setting.
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Strong understanding of software asset management and SAP license
management.
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Proven experience in working with tier 1 vendors and managing vendor
relationships.
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Exceptional communication skills, both written and verbal, with the ability
to engage senior stakeholders effectively.
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Ability to manage multiple priorities in a fast-paced environment while
maintaining strong attention to detail.
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Proficiency in using ticketing tools and software for effective incident
management.
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Strong analytical skills with a focus on data-driven decision making.