Using expanded conceptual and practical knowledge, has accountability for design, transition, and/or operations of infrastructure services. For design, responsible for the design of integrated, workable solutions that meet stakeholder requirements and address capability gaps. For transition, the responsible for the delivery and implementation of new services and service changes. For operations, responsible for a high-level of client satisfaction, run-the-business IT operations, SLAs, service operations, and operational service improvements. Responsible for maximizing adoption and value of services for the intended audience. In this role, you will require understanding of key business drivers for your discipline and function. You will need to be able to expand conceptual and working knowledge related to your discipline or functional area. You are expected to provide informal guidance to new team members and be able to explain complex information to others. It is your responsibility to use technical experience, established practices, and personal judgement to analyze and resolve straightforward problems. Your performance impacts the quality of your own work and your team’s work and requires that you work within established guidelines and policies.
Bachelor degree in IT discipline preferred or a minimum of 5 years of relevant experience.
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