Sr. Executive- Technical Services

Executive / Sr. Executive – Technical Services

Company: Walplast Products Pvt. Ltd.
Department: Marketing
Location: As per business requirement

Educational Qualification

• Diploma / Bachelor's Degree in Civil Engineering.
• Exposure to Project Sales, Market Development, Construction Chemicals, Paints, Tiles, Cement, or related industries will be preferred.

Experience

• 2–6 years of relevant experience in technical services, project support, market development, or construction-related industries.

---

Key Responsibilities

Technical Support & Market Development

• Drive technical support initiatives and ensure effective execution in assigned markets.
• Conduct product awareness programs, technical seminars, and training sessions for contractors, builders, architects, engineers, painters, and applicators.
• Promote company products and services through customer engagement activities and influencer meets.
• Provide technical guidance and construction-related support to customers and end users.

Customer Engagement & Relationship Management

• Build and maintain strong relationships with channel partners, retailers, contractors, architects, engineers, and other influencers.
• Address customer complaints and inquiries through defined processes.
• Gather customer feedback and support continuous improvement initiatives.
• Participate in customer-focused marketing and engagement programs.

Training & Technical Education

• Conduct product and application training programs for customers, applicators, dealers, and internal teams.
• Enhance technical knowledge and awareness of company products among stakeholders.

Market Intelligence

• Monitor competitor activities, products, and promotional schemes.
• Provide market feedback and insights to support business growth and product development.

Quality & Product Evaluation

• Assist in monitoring product performance and quality consistency.
• Coordinate product testing and collect feedback from market users.
• Work closely with Quality and Product Management teams to resolve product-related concerns.

Business Development Support

• Collaborate with the Sales team to identify and develop new business opportunities.
• Support marketing initiatives aimed at increasing product awareness and market penetration.
• Build relationships with technical institutions, industry bodies, and government departments for approvals and certifications.

Cross-Functional Coordination

• Work closely with Sales, Marketing, Quality, and Product teams to ensure customer satisfaction and business objectives are achieved.
• Participate in cross-functional projects and business improvement initiatives.

Desired Skills

• Strong technical knowledge of civil engineering and construction practices.
• Excellent communication and presentation skills.
• Relationship-building and stakeholder management abilities.
• Problem-solving and customer-centric approach.
• Willingness to travel as per business requirements.