Base 24 Engineer

Experience: 4 to 8 years of hands-on support experience with ACI Base24-eps applications.
Proven track record in application support roles within the cards and payments domain.
Key Responsibilities

Monitor, troubleshoot, and resolve issues in Base24-eps payment systems.
Act as the first responder for production issues, ensuring minimal downtime.
Diagnose and resolve transaction failures, ISO 8583 message issues, and system outages.
Handle transaction failures, outages, and performance issues with a structured problem-solving approach.
Support integration of Base24-eps with other bank systems and external card schemes.
Collaborate across teams, clearly explaining technical issues to stakeholders.
Maintain and support payment networks, ATM/POS/Ecom systems, and settlement processes.
Skills & Competencies

In-depth knowledge of ISO 8583 messaging systems.
Strong analytical, debugging, and problem-solving skills.
Experience with Base24-eps modules and integration processes.
Good understanding of payment networks, ATM/POS/Ecom systems, and settlement workflows.
Ability to work effectively in a 24×7 support model.