AR & Collections

Position - AR & Collections 

This project is UK Shift, WFO
Key Skills :
1. P&C Insurance Knowledge, Team Handling minimum 5,  Understanding of broker and agency payment
2. Understanding on Collections Management – Following up on outstanding premium
3. Understanding of dispute management and dunning process
4. Understanding of Unapplied and unidentified cash and Aging Analysis – Monitoring overdue receivables

Key Responsibility Areas including preferred Skills and Experience(AM)

·        Must have an experience of managing a team size of 10

·        Provide coaching, feedback, and ongoing training to team members to enhance performance

·        Effectively manage queue and balancing of work loads

·        Monitor team performance metrics, on all types of work and able to review and shared feedback and mitigation plan

·        Ensure that the guidelines are followed as per standard procedures

·        Exception handling query from customer for which they called and able to provide a solution withing a short timeframe.

·        Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy.

·        Must have good understand of refund process and able to help customer with their legal refunds within define TAT and providing them right information on the refund status.

·        Ensure that the quality of the transactions is in compliance with predefined parameters  

·        Should review and provide feedback on SOP’s and Governance deck and MI reporting

·        Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns

·        Understanding of commission/agency statement procedure will be an added advantage

·        Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)

·        Prepare performance reports of each employee on accounts work  assigned to them or they handled

·        Managing all daily BAU of the process

 

 

Competencies:

·        Foster a positive and collaborative team culture that promotes open communication and mutual respect

·        Adherence to laws and best practices in regard to dealing with customers and their data including PII/Financial etc

·        Good communication both written and verbal

·        Good knowledge of collections strategy and client management experience

·        Knowledge of multiple ERP systems will be an added advantage.

·        Good decision-making skill.

·        Committed to achieving specific objectives and takes ownership for accomplishing them.

·        Effectively balances quality, customer service and productivity standards

·        Ability to prioritize & multi-task

·        Exhibits meticulous attention to detail

·        Excellent problem solving & analytical skills

• Act as liaison between team members and management & bring issues/concerns to management

 

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Eligibility Criteria:

·        Graduate in accounts. B. Com Hons is preferred

·        Minimum 6 years to 8 years of experience in an international OTC and R2R process from Retail industry

·        System understanding of IBM I (iSeries)], Worldpay, Blackline, Bottomline and HSBC Banking platform will be and added advantage

·        Must have client management experience and experience of managing a team size of 10 members