AR Cash Application

Able to understand the nature of transaction in the bank and allocation cash in system and help team for their immediate query  

Should be able to handle the process of Manual payment processing, return payments and cash flow & retail reconciliation  

Should be able to create all MI reporting on time along with monthly creations of SLA data.  

Able to promptly take action for Stop or reinstate cheque request, transfer Lodgments Debits/Credits.  

Payment processing as per request received with utmost accuracy  

Understand of write offs, offsets and partial allocation of cash, commission adjustments in systems and its reversal  

Ability to understand the nature of query from customer and able to provide a solution withing a short timeframe.   

Ensure that the quality of the transactions is in compliance with predefined parameters    

Ensure adherence to Company Policies and Procedures  

Understanding of bank reconciliation, open items, debit & credit clear understanding.  

Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns   

Able to create and amends necessary changes in SOP on real time basis and help team for their queries  

Good communication both written and verbal  

Good knowledge of collections strategy and client management experience during call  

Knowledge of multiple ERP systems will be an added advantage.  

Good decision-making skill .  

Committed to achieving specific objectives and takes ownership for accomplishing them.  

Effectively balances quality, customer service and productivity standards  

Ability to prioritize & multi-task  

Exhibits meticulous attention to detail  

Graduate in accounts . B. Com Hons is preferred  

Minimum 4 years to 6 years of experience in an international OTC and R2R process from Retail industry   

System understanding of IBM I (iSeries)], Worldpay, Blackline, Bottomline and HSBC Banking platform will be and added advantage  

Must have client management experience and experience of managing a team size of 5 members