AR & Cash Apps

 40

HOURS PER WEEK (Wherever required)

Skill Set / Job Spec

Key Responsibility Areas including preferred Skills and Experience

·        Able to understand the nature of transaction in the bank and allocation cash in system and help team for their immediate query

·        Should be able to handle the process of Manual payment processing, return payments and cash flow & retail reconciliation

·        Should be able to create all MI reporting on time along with monthly creations of SLA data.

·        Able to promptly take action for Stop or reinstate cheque request, transfer Lodgments Debits/Credits.

·        Payment processing as per request received with utmost accuracy

·        Understand of write offs, offsets and partial allocation of cash, commission adjustments in systems and its reversal

·        Ability to understand the nature of query from customer and able to provide a solution withing a short timeframe.

·        Ensure that the quality of the transactions is in compliance with predefined parameters  

·        Ensure adherence to Company Policies and Procedures

·        Understanding of bank reconciliation, open items, debit & credit clear understanding.

·        Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns

·        Able to create and amends necessary changes in SOP on real time basis and help team for their queries

Competencies:

·        Good communication both written and verbal

·        Good knowledge of collections strategy and client management experience during call

·        Knowledge of multiple ERP systems will be an added advantage.

·        Good decision-making skill.

·        Committed to achieving specific objectives and takes ownership for accomplishing them.

·        Effectively balances quality, customer service and productivity standards

·        Ability to prioritize & multi-task

·        Exhibits meticulous attention to detail

Eligibility Criteria:

·        Graduate in accounts. B. Com Hons is preferred

·        Minimum 4 years to 6 years of experience in an international OTC and R2R process from Retail industry

·        System understanding of IBM I (iSeries)], Worldpay, Blackline, Bottomline and HSBC Banking platform will be and added advantage

·        Must have client management experience and experience of managing a team size of 5 members

Top 3 Sources used

1.       (Competition Mapping)

2.       (Consultants)

3.       (Secondary data- published reports)

Rationale for recommendation

1.       .As per Pool Availability

2.       .

3.       .

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