Job Description

Position Title	Manager
Function, Responsibility Level	Tax
Reports to	Assistant Vice President
Location	Noida (Center 59)
Span of Control	NA
Position Type	Permanen

Basic Function

• Alignment with Insurance Finance Operation vertical to determine financial outcomes and strategies by analyzing operation data/reports
• Governance of daily deliverables, assigned tasks and ensuring accurate Month-end/Quarter-end/Period-end for respective portfolio
• Manage end to end Tax vertical for Insurance LOB
• Stakeholder management including internal leadership and client business partners
• Optimization of workforces, providing real time resolutions and end-to-end cash flow management

Essential Functions

The primary responsibilities of this role include:

• Lead all tax-related activities for the Insurance LOB, including direct tax, GST, transfer pricing, and international tax matters.
• Ensure accurate and timely tax filings, assessments, and audits in compliance with Indian regulatory requirements.
• Develop and execute robust tax strategies to optimize the effective tax rate and ensure business sustainability.
• Monitor legislative and regulatory tax law developments, communicate the effects of these developments to management, and create strategies to capitalize on changes.
• Partner with cross-functional teams (finance, legal, compliance, business operations) to provide tax guidance on new products, business models, or expansions.
• Manage tax audits and investigations, acting as a liaison with tax authorities and external advisors.
• Provide tax insights for financial planning, forecasting, and reporting cycles.
• Build and mentor a high-performing tax team; ensure knowledge upskilling and operational efficiency.
• Support M&A transactions, due diligence, and post-merger integrations from a tax perspective.
• Support the preparation of the IPT returns and support Head of Tax to upload Tax returns.
• Preparation of corporate tax provisions.
• Accounting and preparation of VAT Technical File.

Performance Parameters

• Performance adherence as per agreed SLAs and KPIs
• Team objectives and accomplishment of assigned goals
• Client relationship management
• People management and development

Primary Interactions

Internal

• Internal leadership, for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance
• Team members for the purpose of seeking cooperation & providing clarification on process related matters, assistance and support in case of issues faced

External

• Subject Matter Expert at client level for the purpose of handling process related issues, queries and escalated transactions
• Onshore Manager and SMEs for daily planning of work and execution of deliverables

Work Experience & Other Requirements

• MBA from renowned university with 10+ years of experience [Insurance Domain + BPO]
• 5+ years of experience in people management
• Effective and diplomatic oral and written communication skills
• Robust time management and organization skills
• Self-disciplined and result oriented
• Ability to multitask
• Commitment and drive for results
• Strong analytical skills
• Ability to understand and question established process guidelines in order to bring about possible process improvements
• Ability to find solutions – especially for client queries and issues