Accounts Receivable Collections Specialist

Job Summary:

We are seeking an experienced Accounts Receivable (AR) Collections professional with strong expertise in Cash Application, Collections, Bank Reconciliations, and Team Management. This role is pivotal in managing end-to-end AR processes, ensuring timely cash posting, and resolving customer queries related to outstanding receivables while driving process excellence and meeting SLA and quality targets.

Key Responsibilities:

• Manage end-to-end AR Collections activities and ensure timely recovery of outstanding receivables.
• Perform customer follow-ups through emails and calls to resolve overdue invoices and payment disputes.
• Monitor aging reports and proactively drive collection efforts to improve DSO and cash flow.
• Investigate and resolve payment discrepancies, short payments, deductions, and unapplied cash.
• Ensure timely and accurate cash application in AR systems.
• Review and reconcile customer payments, bank receipts, and unidentified cash transactions.
• Lead and mentor team members, ensuring productivity and adherence to quality standards.

Requirements:

• 3–8 years of experience in Finance & Accounting with strong exposure to Accounts Receivable (AR) Collections.
• Minimum 5–7 years of hands-on experience in AR Collections and Cash Applications.
• Strong understanding of General Ledger and Accounts Receivable processes.
• Good working knowledge of MS Office (Excel, Word, Outlook).
• Strong analytical and problem-solving skills with the ability to interpret business documents and financial data.
• Experience working on AR Legacy Systems preferred.
• Familiarity with process excellence methodologies and continuous improvement initiatives.

Preferred Qualifications:

• Exposure to Insurance industry processes (US market preferred).
• Experience leading teams in a shared services/BPO environment.
• Ability to collaborate effectively with internal stakeholders and leadership teams to resolve issues.
• Proven track record of driving process improvements and excellence initiatives.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company matching contributions.
• Opportunities for professional development and career advancement.
• Flexible work hours and remote work options.
• Employee wellness programs and initiatives.
• A collaborative and inclusive company culture that values diversity.