O2C & Credit Control

Job Description – OTC (Order to Cash) – London Market (Credit Control)

Position: OTC – London Market (Credit Control)
Location: Noida
Work Mode: Work from Office (WFO)
Shift: UK Shift
Experience: 6–10 Years (Seasoned Assistant Managers may also be considered)

Role Overview

We are looking for an experienced OTC (Order-to-Cash) professional with strong expertise in the London Market Insurance domain and Credit Control . The ideal candidate should have hands-on experience managing receivables, collections, broker/client interactions, and ensuring timely cash recovery while maintaining compliance with London Market processes.

Key Responsibilities

• Manage end-to-end Order-to-Cash (OTC) processes within the London Market Insurance domain.
• Perform Credit Control activities, including collections, outstanding debt management, and cash recovery.
• Monitor aged receivables and drive timely collection of overdue balances.
• Liaise with brokers, clients, underwriters, and internal stakeholders to resolve payment-related queries.
• Reconcile customer accounts and investigate payment discrepancies.
• Ensure accurate cash allocation and maintenance of receivable records.
• Prepare ageing reports, collection dashboards, and management MIS.
• Support month-end closing activities related to receivables and collections.
• Identify process improvement opportunities and ensure adherence to internal controls and SLAs.
• Collaborate with global stakeholders and participate in governance calls.

Mandatory Skills

• Strong experience in Order-to-Cash (OTC) operations.
• Hands-on expertise in Credit Control/Collections .
• Experience in the London Market Insurance domain is mandatory.
• Good understanding of receivables management, cash application, reconciliations, and ageing analysis.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Proficiency in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, reporting).
• Ability to work in UK shifts from the Noida office.

Preferred Experience

• Experience working with global insurance clients.
• Knowledge of London Market systems and insurance processes.
• Exposure to ERP platforms such as SAP, Oracle, or equivalent.