Job Description – Assistant Manager (B1) – Accounts Receivable | Credit Control (Collections & Delinquency)

Position Details

Job Title	Assistant Manager – Accounts Receivable (Credit Control)
Band	B1
Department	Accounts Receivable – Credit Control
Sub Process	Collections & Delinquency
Education	B.Com or Any Finance Graduate
Experience	Relevant experience in Accounts Receivable, Credit Control & Collections
Work Mode	Initial 9–12 months: 100% Work from Office (WFO); thereafter Hybrid (subject to business requirements)
Shift	US Shift (Starts from 5:00 PM IST)

Job Summary

We are looking for an experienced Assistant Manager – Accounts Receivable (Credit Control) to manage collections, delinquency, and credit control activities for the US, Canada, and London Market. The ideal candidate should possess strong knowledge of London Market Insurance, including Bureau, Non-Bureau, and Open Market processes, along with hands-on experience in collections, query management, and stakeholder management.

This role is a combination of Individual Contributor (IC) and People Management, requiring the candidate to manage operational delivery while leading and mentoring a small team.

Key Responsibilities

• Manage end-to-end Accounts Receivable Credit Control activities.
• Drive collections and delinquency management to improve cash flow and reduce outstanding receivables.
• Handle customer queries and resolve disputes related to outstanding invoices and collections.
• Monitor aging reports and ensure timely follow-up with brokers, clients, and stakeholders.
• Perform credit control activities for US, Canada, and London Market accounts.
• Work on Bureau, Non-Bureau, and Open Market collections and receivables.
• Ensure timely reconciliation of customer accounts and resolution of payment discrepancies.
• Prepare MIS reports and provide collection performance updates.
• Coordinate with internal and external stakeholders for issue resolution.
• Lead, coach, and support team members while ensuring operational excellence.
• Drive process improvements and ensure adherence to SLAs and compliance requirements.

Required Skills & Experience

Mandatory Skills

• Experience in Accounts Receivable – Credit Control.
• Strong expertise in Collections and Delinquency Management.
• Hands-on experience in Query Management.
• Sound understanding of Credit Control processes.
• Good knowledge of Cash Application and AR processes.
• Mandatory experience in London Market Insurance.
• Strong understanding of:
• Bureau Market
• Non-Bureau Market
• Open Market
• Experience managing US and Canada regions.
• Excellent stakeholder management and communication skills.
• Prior experience in team handling along with individual contributor responsibilities.

Eligibility Criteria

• Bachelor's degree in Commerce or any Finance-related discipline.
• Experience in Insurance is mandatory.
• Experience in London Market Insurance is mandatory.
• Proven experience in Credit Control, Collections, and Accounts Receivable.

Preferred Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and negotiation skills.
• Ability to work in a fast-paced environment.
• Leadership and team management experience.
• Proficiency in MS Excel and ERP/AR systems.

Work Schedule

• Shift: US Shift (Starts at 5:00 PM IST)
• Work Model: Initial 9–12 months Work from Office, followed by Hybrid based on business requirements and process performance.