Senior Manager, BPM

EY India’s BPM and Process Mining practice is part of the Risk Consulting service line, helping global enterprises design, govern, and improve their business processes using leading platforms ( SAP Signavio, Software AG ARIS, Celonis) and emerging AI-enabled capabilities. The practice serves global clients through GCC engagements, India-corridor programs, and onshore delivery, and is scaling rapidly on the strength of a growing engagement portfolio and a maturing set of productised assets.

The Senior Manager, BPM, will lead l arge business process management engagements end-to-end: from proposal and solutioning through delivery, governance, and client relationship managemen t. The role requires deep hands-on BPM expertise, strong conceptual command of BPM Centres of Excellence, and the programme management discipline to run multi-workstream engagements with distributed teams. The Senior Manager will be a trusted advisor to senior client stakeholders and a delivery anchor within the practice.

•        Lead large BPM engagements end-to-end, owning delivery quality, commercial performance, and client satisfaction across multi-workstream programs.

•        Design and operationalise BPM Centers of Excellence for clients: operating models, governance structures, modelling conventions, repository management, and adoption programs.

•         Deliver hands-on process architecture and modelling work on SAP Signavio, Software AG ARIS, and Celonis, holding the technical bar for the engagement team.

•        Build winning proposals for RFPs and RFIs: solution design, effort estimation, commercial construction, and orals presentations.

•        Own and deepen client relationships at senior levels, converting delivery credibility into account growth and repeat business.

•        Run engagement PMO disciplines: status reporting, risk and issue management, dependency tracking, financial tracking, and steering committee management.

•        Lead, coach, and develop project teams of 5 to 15 practitioners across onshore and offshore locations.

•        Contribute to practice development: assets, methods, training, and the mentoring of Managers and Senior Consultants.

•        Travel overseas for short-term project deliveries, workshops, and client engagements as required.

BPM platforms (hands-on required)

Strong working expertise on at least two of SAP Signavio (Process Manager, Collaboration Hub), Software AG ARIS (Architect, Connect), and Celonis. Ability to personally design process architectures, define modelling conventions, structure repositories, and quality-review the team’s modelling output. BPMN 2.0 fluency is mandatory; familiarity with EPC and value-chain notations expected.

BPM CoE design and governance

Strong conceptual command of BPM Centre of Excellence design: target operating models, governance frameworks, process ownership structures, modelling standards, repository lifecycle management, and adoption metrics. Experience standing up or running a client CoE is highly valued.

Process mining (advantageous)

Working knowledge of process mining concepts and tools (Celonis, Signavio Process Intelligence) is a strong advantage. Candidates with delivery experience in mining engagements, or the aptitude to build it, will be preferred.

Programme and PMO management

Strong PMO skillset: programme planning, RAID management, financial tracking, resource management, status and steering reporting, and multi-stakeholder coordination across time zones. Comfort running engagements with distributed onshore-offshore teams.

Process improvement methods

Lean Six Sigma certification (Green Belt minimum; Black Belt preferred). Practical experience applying DMAIC, value stream mapping, and process standardisation in enterprise contexts.

Domain depth (welcomed)

Functional expertise in one or more domains such as Supply Chain, Order-to-Cash, Procure-to-Pay, Record-to-Report, or Manufacturing operations. Supply chain process depth is particularly welcomed given the practice’s client portfolio.

Overall experience

9 to 13 years of total professional experience, with at least 6 years in BPM, process excellence, or process transformation roles. Big 4 or comparable consulting experience is strongly preferred.

Engagement leadership

Track record of managing large BPM engagements end-to-end, including multi-workstream programs with distributed teams. Demonstrated ownership of delivery outcomes, engagement commercials, and senior client relationships.

Proposal and business development

Direct experience building proposals for RFPs: solution design, estimation, pricing input, and client presentations. A track record of converting proposals into won engagements will differentiate strong candidates.

Client relationship management

Demonstrated ability to build and sustain excellent client relationships at senior manager and director levels on the client side, navigating complex stakeholder landscapes and converting satisfaction into account growth.

People leadership

Experience leading project teams of at least 5+ practitioners, with evidence of coaching, performance development, and managing distributed teams across locations.

Mobility

Willingness and ability to travel overseas for short-term project deliveries, client workshops, and engagement milestones.

Certifications

Lean Six Sigma (Green Belt minimum, Black Belt preferred). Platform certifications on Signavio, ARIS, or Celonis are an advantage. PMP or PRINCE2 a plus given the PMO expectations of the role.

•        Delivery ownership. Takes personal accountability for engagement outcomes; anticipates issues before they escalate.

•        Client presence. Credible and composed with senior client stakeholders; builds trust through consistency and candour.

•        Structured communication. Clear written and verbal communication; comfortable presenting to steering committees and workshop audiences.

•        Team development instinct. Genuinely invested in growing junior team members; creates stretch opportunities and gives honest feedback.

•        Commercial awareness. Understands engagement economics; manages scope, change, and margin with discipline.

•        Adaptability. Comfortable with evolving client contexts, new tools, and the practice’s expanding AI-enabled ways of working.

•        Location: Pune preferred; other EY India locations considered for strong candidates.

•        Reporting line: Director / Partner, BPM and Process Mining (Risk Consulting, EY India).

•        Travel: Domestic travel as engagements require; short-term overseas travel for project deliveries.

•        Engagement model: Hybrid working with on-site presence for client commitments.

•        Compensation: Commensurate with experience, in line with EY India compensation framework for Senior Manager roles.