Manager / Deputy Manager - SME Business

Job Summary:

The Manager / Deputy Manager for SME Business at HDFC ERGO plays a pivotal role in driving growth and enhancing the service delivery for Small and Medium Enterprises. This position involves strategic oversight of the SME portfolio, ensuring high customer satisfaction, and contributing to the company's bottom line through innovative solutions tailored to the unique needs of our SME clients.

Key Responsibilities:

• Develop and execute business strategies to enhance the SME portfolio and maximize revenue growth.
• Identify new business opportunities and cultivate relationships with SMEs to promote HDFC ERGO's insurance products.
• Collaborate with cross-functional teams to optimize product offerings and tailor solutions for SME clients.
• Monitor market trends and competitor activities to identify potential challenges and opportunities in the SME segment.
• Lead and mentor a team of sales professionals, providing guidance and training to enhance their performance.
• Ensure compliance with regulatory requirements and internal policies while managing the SME business operations.
• Prepare comprehensive reports and presentations for senior management, highlighting performance metrics and strategic insights.

Requirements:

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field; MBA preferred.
• 5+ years of experience in sales management, particularly in the insurance or financial services sector.
• Strong understanding of SME market dynamics and customer needs.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to analyze data and derive actionable insights to inform business strategies.
• Proficient in using CRM software and Microsoft Office Suite for reporting and analysis.
• Leadership experience with a focus on team development and driving results.

Preferred Qualifications:

• Experience in underwriting and risk assessment specific to the SME sector.
• Strong networking skills with a proven track record of building relationships within the industry.
• Knowledge of digital tools and platforms for enhancing SME engagement and service delivery.
• Previous experience in a similar role within a reputable insurance company.

Benefits:

• Competitive salary package with performance-based incentives.
• Comprehensive health insurance coverage for employees and their families.
• Flexible work hours and the possibility of remote work arrangements.
• Continuous learning opportunities through training programs and professional development courses.
• Generous leave policies, including vacation, sick leave, and holidays.
• Employee wellness programs and initiatives focused on enhancing work-life balance.
• A vibrant workplace culture with team-building activities and celebrations.