JOB PROFILE

Department	Retail Business Group
Function	DBG
Position	Assistant Vice President
Band	M (Grade M2)
Location	Mumbai - Bhandup
Reporting	Joint Vice President (SM)

Our Vision

To be the most admired insurance company that enables the continued progress of customers by being responsive to their needs.

Our Values

• Sensitivity
• Excellence
• Ethics
• Dynamism

About HDFC ERGO General Insurance Co.Ltd

HDFC ERGO General Insurance Company Limited was promoted by erstwhile Housing Development Finance Corporation Ltd. (HDFC), India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. Consequent to the implementation of the Scheme of Amalgamation of HDFC with and into HDFC Bank Limited, one of India’s leading private sector bank (Bank), the Company has become a subsidiary of the Bank. The Company offers complete range of general insurance products ranging from motor, health, travel, home and personal accident in the retail space and products like property, marine and liability insurance in the corporate space. With a network of branches spread across wide distribution network and a 24x7 support team, the Company has been offering seamless customer service and innovative products to its customers.

Key Roles & Responsibilities

Key Responsibilities

1. Product Strategy & Vision

   Define the long-term vision and product roadmap for digital General Insurance products (e.g., Motor, Health, Travel, Home, and Cyber insurance). Align digital roadmaps with overarching business objectives, ensuring profitability and a competitive market edge. Conduct market research, competitor analysis, and monitor industry trends (e.g., embedded insurance, telematics, and AI underwriting).

2. Product Development & User Experience (UX)

   Lead the end-to-end digital buying journey, from simplified onboarding and digital KYC to seamless checkout. Own UX/UI enhancements for mobile applications and web platforms to drive higher conversion rates, cross-selling, and customer retention. Define features, draft user stories, and oversee the product backlog, ensuring the engineering team delivers viable solutions.

3. Cross-Functional Collaboration

   Partner with technical teams (engineering, QA, design) and business stakeholders (underwriting, claims, actuarial, and marketing) to build and scale products. Ensure core digital features—such as premium calculators, automated claims processing, and policy issuance—adhere to actuarial rating logic and risk profiles. Oversee Go-To-Market (GTM) strategies, digital marketing integrations, and push notification campaigns for lifecycle engagement.

4. Compliance & Risk Management

   Ensure all digital products and online flows comply with IRDAI (Insurance Regulatory and Development Authority) guidelines and local data privacy laws. Collaborate with legal and compliance teams to ensure accurate policy wordings, transparent disclosures, and data security. Monitor product performance metrics and enforce data-driven governance.

Key Requirements – Education & Certificates

A postgraduate degree in business administration or computer science field typically preferred.

Key Requirements - Experience & Skills

• 10-15 years of experience in product management or digital product roles
• Strong exposure to mobile apps or web platforms
• Comfortable working in Agile/Scrum setups with tools like JIRA, Confluence, Figma
• Data-driven mindset and customer-first approach
• Team Management

Remarks

The details of this position are confidential. The decision to change / modify the specifications is at management’s discretion.

Confidential - For internal use only