Territory Service Officer- Contractual role on third-party payroll

Role : Territory Service Officer

Payroll : Contractual role on third-party payroll - PersolKelly Services (MNC) – In Appointment Letter & Relieving letter it will be mentioned that you worked in Hero MotoCorp) – Renewable Contract (1 Year)

  Qualification : B.E/ B.Tech (Full Time)

  Experience : Min 1 Year (Max can take any but age should not be more than 30-31 Years)

Industry : Automotive, Commercial Vehicle, Tractors, OEM

Can be converted to Onroll after 2 Years depends on Business requirement & individual performance

  Key Responsibilities:- Will Manage Sub Dealers      

  Service Business (SB)

• Target communication and understanding on Service Reporting and Parts.
• Communication and deployment of the key levers at the workshop for SB.
• Quality deployment of key initiative like – We Connect, campaign module
• Monitoring & Driving Service Retention – Free and Paid
• Driving customer acquisition initiative through SPA and monitoring the recovery • Monitoring and driving on major business aspect – accidental, engine
• Parts and Oil inventory management – physical and system
• Timely order to PD and adherence to HMCL parts policy
• VAS promotion and implementation at workshop
• Organizing promotional camps as per the territory and customers.

Customer Satisfaction
• Improve proactive customer satisfaction management at ARD – PSF calls
• Complaints reduction / resolution
• Proper warranty adherence for customer confidence.
• FSC process adherence – vehicles sales to service.

  Internal Process  
• Monthly FSC and Warranty claim settlement with dealer / HMCL
• Adherence to Hero Connect usage for all HMCL business operations
• Implementation of proactive product support

• Cascading of PIN, TIB, Counter Measures

• MIP audit (myScore) for ARD
• Procurement and usage of HMCL approved products and parts .

  Manpower
 • Manpower Training Status
• Proper manpower availability in LPMS
• Training Nominations
 • OJTs for upgrades
 • Soft skill training / nominations