Team Lead – Staffing (Frontline Hiring)

About the Role

We're looking for an experienced Team Lead – Staffing to lead our frontline hiring operations for some of India's fastest-growing consumer, retail, logistics, and quick-commerce companies.

You will lead a team of recruiters responsible for hiring delivery executives, warehouse associates, riders, pickers & packers, and other frontline talent . Your primary focus will be to improve team productivity, ensure timely client delivery, achieve hiring targets, and build scalable recruitment processes.

This is an ideal opportunity for someone who enjoys leading teams, thrives in high-volume hiring environments, and wants to make a direct business impact.

Key Responsibilities

Team Leadership & People Management

• Lead, mentor, and manage a team of frontline recruiters to consistently achieve hiring targets.
• Monitor daily recruiter productivity and provide regular coaching and performance feedback.
• Conduct daily team huddles, performance reviews, and one-on-one mentoring sessions.
• Build a high-performance, target-driven, and collaborative team culture.

Client Delivery & Operations

• Own end-to-end delivery across multiple frontline hiring mandates.
• Ensure hiring SLAs, turnaround times (TAT), and joining targets are consistently achieved.
• Allocate requisitions effectively across recruiters based on demand and bandwidth.
• Proactively identify delivery risks and implement corrective actions.

Recruitment Excellence

• Guide recruiters on sourcing strategies across job portals, referrals, field hiring, WhatsApp communities, social media, and local channels.
• Improve interview-to-joining conversion and reduce candidate drop-offs through structured follow-ups.
• Drive process improvements to enhance hiring efficiency and recruiter productivity.

Client & Stakeholder Management

• Act as the primary point of contact for delivery-related client communication.
• Share hiring progress, pipeline updates, and performance reports with internal stakeholders and clients.
• Build strong relationships with clients by consistently delivering quality and meeting hiring commitments.

Performance Management & Reporting

• Track and review key recruitment metrics including:
  • Daily sourcing numbers
  • Interviews scheduled
  • Offer-to-joining ratio
  • Recruiter productivity
  • Fill rate
  • Turnaround Time (TAT)
  • Candidate drop-off rate
• Prepare daily, weekly, and monthly performance reports.
• Use data to identify bottlenecks and continuously improve delivery outcomes.

Requirements

• 2–6 years of experience in Staffing or Recruitment ,
• Proven experience in high-volume/frontline hiring for industries such as logistics, e-commerce, retail, manufacturing, BPO, or staffing.
• Strong understanding of sourcing channels and bulk hiring strategies.
• Experience managing recruiter productivity and client delivery.
• Good knowledge of ATS, Excel/Google Sheets, and recruitment reporting.
• Excellent communication, leadership, and stakeholder management skills.