Relationship Manager - Affordable HL & LAP (DSA Sourcing)

Job Summary:

The Relationship Manager is responsible for driving business growth through effective sourcing of Direct Selling Agents (DSAs) for affordable Home Loans (HL) and Loan Against Property (LAP). This position plays a pivotal role in building and maintaining strong relationships with partners, ensuring the seamless execution of loan processes, and delivering exceptional customer service to achieve organizational goals.

Key Responsibilities:

• Develop and implement strategic sourcing plans for identifying and onboarding qualified DSAs to enhance loan origination channels for HL and LAP.
• Foster and maintain robust relationships with existing DSAs and engage in regular communication to promote product offerings and support sales initiatives.
• Monitor market trends and competitor activities to identify new opportunities for growth and adjust strategies accordingly.
• Conduct training sessions and workshops for DSAs to improve their understanding of loan products, processes, and compliance requirements.
• Collaborate with internal teams to streamline operations and ensure efficient processing of loan applications.
• Track and analyze performance metrics, providing reports and insights to senior management to inform decision-making.
• Resolve any issues or concerns raised by DSAs or customers to maintain high levels of satisfaction and loyalty.