Senior Sales Manager – Household

Job Summary:

The Senior Sales Manager – Household is a pivotal leadership role within the Branch Banking function of Retail Banking, responsible for scaling the retail branch banking business in the assigned region. This role focuses on customer acquisition, expanding the branch footprint, and ensuring high-quality customer service while carrying P&L accountability.

Key Responsibilities:

• Lead and mentor a team of branch officers across the assigned command area of branches, fostering a culture of performance and accountability.
• Identify and acquire potential customers for asset products, generating fee-based revenue while maximizing branch profitability.
• Monitor daily sales calls to ensure adherence to the acquisition process, ensuring adequate market coverage and effective outreach.
• Drive the activation of household and savings clients, achieving float targets and enhancing product penetration.
• Impart and refresh product knowledge among team members to maintain a high level of awareness and expertise.
• Ensure timely resolution of customer queries and service requests, maintaining a strong customer service focus.
• Evaluate growth strategies based on competitor analysis and feedback from various channels to identify new opportunities.
• Recommend process improvements to enhance service efficiency and quality across the branch network, contributing to overall operational excellence.
• Monitor the execution of business plans, ensuring alignment with defined growth targets and strategic objectives.

Requirements:

• Bachelor’s degree in any discipline; postgraduate qualifications (e.g., MBA) are preferred.
• Proven experience in retail banking, demonstrating a strong background in sales and team management.
• Prior experience in managing regional or multi-branch operations is desirable, showcasing leadership capabilities.
• Strong leadership and team-building capabilities with a track record of driving results.
• Strategic thinking ability to drive business growth and profitability effectively.
• Deep understanding of banking products, particularly Current Accounts and asset products.
• High level of customer orientation and a focus on service delivery excellence.
• Ability to analyze performance metrics and make data-driven decisions to enhance branch performance.
• Commitment to compliance and operational excellence in all aspects of branch operations.
• Fluent in English with strong business communication skills, both verbal and written.

Preferred Qualifications:

• Experience in implementing strategic initiatives that enhance regional performance and customer engagement.
• Proven ability to manage change effectively within a dynamic retail banking environment.
• Expertise in using CRM tools and data analytics software to drive sales strategies.
• Solid understanding of market trends and emerging opportunities within the retail banking sector.

Benefits:

• Competitive salary with performance-based bonuses and incentives.
• Comprehensive health and wellness benefits for employees and their families.
• Retirement planning options with company-matched contributions.
• Opportunities for professional growth and development, including training programs and mentorship.
• Work-life balance initiatives, including flexible working hours and remote work options.
• Employee discounts on banking products and services.
• An inclusive and diverse workplace culture that values contributions from all team members.