Teller

Job Summary:

We are seeking a motivated and friendly Teller to join our team at IDFC Bank in Ambala. The Teller will play a vital role in delivering exceptional customer service while performing accurate transactions, contributing to the overall banking experience and maintaining the trust of our clients.

Key Responsibilities:

• Process customer transactions efficiently including deposits, withdrawals, and account inquiries while ensuring compliance with bank policies and procedures.
• Provide outstanding customer service by addressing inquiries and resolving issues in a professional manner.
• Assist customers in opening new accounts and updating account information as necessary.
• Promote bank products and services by identifying customer needs and providing suitable solutions.
• Maintain and balance cash drawer accurately on a daily basis, reporting any discrepancies to senior management promptly.
• Adhere to security protocols and procedures to prevent fraud and ensure a safe banking environment.
• Participate in training and development programs to enhance skills and stay updated on banking regulations and product knowledge.

Requirements:

• High school diploma or equivalent; further education in finance or related field is a plus.
• 1-2 years of experience in customer service or banking preferred.
• Strong mathematical skills with attention to detail to ensure accurate transactions.
• Excellent communication and interpersonal skills to effectively interact with clients and colleagues.
• Proficiency in using banking software and Microsoft Office applications.
• Ability to handle cash and banking transactions responsibly and ethically.
• Commitment to upholding confidentiality and maintaining customer privacy.

Preferred Qualifications:

• Experience with cross-selling bank products and services to customers.
• Knowledge of banking regulations and compliance standards.
• Fluency in multiple languages is an advantage to serve diverse customer demographics.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits:

• Competitive salary with performance-based incentives, with a potential CTC uplift of up to 30%.
• Comprehensive health insurance and retirement plan options.
• Paid time off, including vacation days, sick leave, and bank holidays.
• Ongoing professional development and training opportunities.
• Employee discounts on banking products and services.
• Supportive and inclusive work culture that values diversity.