Risk Management and Quality

Risk Management

• BA Recovery: Monitor and drive recovery performance for Business Associates (BA), identify gaps, and ensure compliance with policies.
• Advisor Recovery: Track advisor-level recovery metrics, coordinate with teams, and analyze trends.
• RCSA: Conduct risk and control self-assessments, ensure documentation, and close gaps.
• ER/GR: Review exception reports, ensure governance compliance, and escalate deviations.

Quality

• Persistency: Monitor and improve policy persistency and retention.
• E-NACH: Drive registration and success rates of E-NACH mandates and reduce failures.
• NPS: Track and improve customer satisfaction metrics.
• Business Leakage: Identify revenue leakage and implement corrective actions.

Required Skills & Competencies

• Strong organizational, multitasking and problem-solving skills
• Excellent communication & interpersonal skills
• Proficiency in MS Office (Excel, PowerPoint, Word, etc)
• Strong Analytical skills

Document Reference