Resource requirements:
2 FTEs
Location:
Hyderabad (Hybrid 3 days a week at client office)
Timing:
11:40 to 8:30 PM IST
Module:
ITSM, ITOM, HRSD, CSM
Budget:
Up to market standards
Please find below the Job Description:
Role Overview
The ServiceNow Engineer will be responsible for implementing, testing,
debugging, documenting, deploying, and enhancing business workflows within the
ServiceNow ecosystem. Working closely with the Technical Architect, this role
focuses on translating architectural designs into robust, scalable solutions.
The engineer will also bring prior experience in application development
across other domains or languages, ensuring versatility and strong
problem-solving capabilities.
Key Responsibilities
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Implementation & Development
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Build and configure ServiceNow applications, modules, and workflows
based on architectural designs.
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Develop custom scripts, UI policies, business rules, and
client/server-side logic.
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Implement integrations with external systems using REST/SOAP APIs,
IntegrationHub, and Orchestration.
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End-to-End application development in any popular tech stack is a plus.
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Understanding of various Business process patterns is desired.
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Testing & Debugging
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Conduct unit testing, integration testing, and UAT support for
ServiceNow workflows.
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Debug and resolve issues in ServiceNow applications and integrations.
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Ensure solutions meet performance, scalability, and security
requirements.
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Documentation & Deployment
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Document technical designs, workflows, and integration patterns.
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Support deployment activities, including version control and release
management.
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Maintain configuration management and adherence to coding standards.
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Enhancements & Continuous Improvement
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Enhance existing workflows and modules to meet evolving business needs.
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Collaborate with cross-functional teams to identify automation
opportunities.
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Contribute to innovation initiatives, including AI-driven enhancements
within ServiceNow.
Required Experience & Qualifications
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Experience
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4–7 years of IT experience, with at least 3+ years in ServiceNow
development and workflow implementation.
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Prior experience in application development using languages such as
Java, .NET, Python, or JavaScript.
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Exposure to enterprise-scale application environments and integrations.
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Technical Skills
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Strong hands-on expertise in ServiceNow modules: ITSM, ITOM, HRSD, CSM.
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Proficiency in ServiceNow Flow Designer, IntegrationHub, and Scoped
Applications.
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Solid scripting skills in JavaScript, Glide API, and ServiceNow-specific
scripting frameworks.
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Experience with REST/SOAP APIs, JSON, XML, and third-party system
integrations.
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Familiarity with HTML, CSS, AngularJS, or React for UI customization.
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Knowledge of cloud ecosystems (AWS, Azure, GCP) and SaaS integration
patterns.
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Understanding of DevOps practices, CI/CD pipelines, and automated
testing frameworks.
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Certifications (Preferred)
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ServiceNow Certified System Administrator (CSA).
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ServiceNow Certified Application Developer (CAD).
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ServiceNow Certified Implementation Specialist (CIS) in
ITSM/ITOM/HRSD/CSM.
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ITIL v4 Foundation Certification.
Desired Attributes
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Strong analytical and debugging skills with attention to detail.
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Ability to work collaboratively under the guidance of the Technical
Architect.
-
Enthusiasm for learning and applying AI-driven innovations within
ServiceNow.
-
Versatility from prior experience in building applications outside
ServiceNow.
What We Offer
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Opportunity to work on enterprise-scale ServiceNow implementations.
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Hands-on exposure to diverse business domains and integration scenarios.
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Mentorship from senior architects and leadership visibility.
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Career growth within the India GCC, with pathways to advanced ServiceNow
certifications and roles.