Head - Technology

Summary:
The Head of Technology will lead the strategic use of technology to improve the quality, scale, and measurability of programs for persons with intellectual and developmental disabilities. The Head Technology will ensure that technology is not just operational support, but a core enabler of impact, inclusion, and innovation across the organization. As JVF integrates its programs and expands Disha nationally, this role will ensure that data systems are not fragmented, but structured in a way that supports program quality, decision-making, and tracking of impact across both internal delivery and external partners.
 

Responsibilities:
Strategic Leadership & Digital Transformation 
Lead JVF’s technology vision and roadmap, aligning digital initiatives with the organisation’s long-term strategy for inclusion and scale.
Drive the transition from fragmented systems to a unified, scalable, and data-driven technology ecosystem.
Identify and implement innovative, cost-effective technology solutions tailored to the needs of the disability sector.

Platform Development & Systems Integration
Design and implement a technology platform to support program delivery, data management, and reporting.
Ensure interoperability across departments (programs, HR, finance, etc.) to enable seamless data flow and reduce duplication.
Build scalable solutions to support Program expansion across geographies.

Operational Efficiency & Process Digitization
Streamline workflows by digitizing key processes to improve efficiency and reduce manual effort across teams.
Introduce tools and systems that enhance productivity, collaboration, and program effectiveness.
Continuously evaluate and improve system performance, usability, and adoption.
 

Data Infrastructure & Insights Enablement
Establish robust data architecture, including data storage, integration, and reporting systems.
Ensure high standards of data quality, governance, security, and accessibility.
Enable real-time dashboards and automated reporting systems to support decision-making across all levels.

Stakeholder Collaboration & Enablement

Work closely with program teams and support functions HR, Finance, MEL to co-create technology solutions aligned with their needs.

Build strong internal adoption by driving training, change management, and user enablement initiatives.
Act as a strategic partner to leadership, translating organisational needs into
effective technology interventions.

External Partnerships & Ecosystem Building
Identify and manage relationships with technology vendors, consultants, and partners.
Ensure effective delivery, cost optimization, and adherence to SLAs across all technology engagements.

Stay updated on emerging technologies and best practices relevant to the non-profit and disability sectors.

Monitoring, Performance & Continuous Improvement
Define and track KPIs related to system adoption, efficiency gains, and technology impact.
Regularly review performance of systems and initiatives, and drive continuous improvement.
Present technology updates, insights, and recommendations to the leadership team.

Qualifications:
Bachelor’s/Master’s degree in Technology, Computer Science, Information Systems, or related field ( MBA )
15+ years of experience in technology roles, with at least 5+ years in a leadership position
Experience in building and scaling digital platforms; non-profit/social sector experience is an advantage
 

Competencies:
Must have:
Strategic Thinking & Foresight: Ability to envision and drive long-term digital transformation aligned with organisational goals.
Systems Thinking: Ability to design integrated, scalable, and efficient technology ecosystems.
Stakeholder Collaboration: Strong ability to work cross-functionally, influence stakeholders, and translate needs into solutions.
Execution & Problem Solving: Ability to balance strategy with execution and solve complex operational challenges through technology.
Change Management: Ability to drive adoption of new systems and manage organisational change effectively.
Communication: Ability to simplify complex technology concepts for non-technical stakeholders.
Learning Agility & Innovation: Continuously explores new tools, technologies, and approaches to improve impact.
Resilience: Ability to navigate ambiguity, constraints, and evolving organisational needs.