Claims Coordinator

What You Will Do

• Drive end-to-end management of global operational claims including Short Weight, Quality, Light Load, Complaint, and Detention claims
• Analyze claim documentation and shipment-related information to assess claim validity and determine resolutions
• Collaborate with internal and external stakeholders across global operations to investigate and resolve claims effectively
• Support claim settlement activities including calculations, approvals, recovery coordination, and credit processing
• Identify recurring operational issues and recommend corrective actions to improve efficiency and reduce future claims
• Ensure all claims are processed within established service levels, quality standards, and compliance requirements
• Communicate investigation findings, recommendations, and resolutions clearly to stakeholders
• Contribute to process improvement initiatives focused on enhancing operational service and customer satisfaction

Who You Are (Basic Qualifications)

• Bachelor’s degree in any discipline
• 2–4 years of experience in claims handling within shipping, logistics, freight forwarding, maritime, or related industries
• Experience using Microsoft Office applications including Excel, Word, and Outlook
• Strong verbal and written English communication skills
• Ability to work in rotational shifts based on business requirements

What Will Put You Ahead

• Prior experience supporting global or US operations
• Strong analytical, critical thinking, and problem-solving skills
• High attention to detail with strong ownership and accountability
• Ability to work effectively under pressure and manage multiple priorities
• Experience working with operational documentation and claims investigation processes
• Self-driven mindset with the ability to work independently and collaboratively
• Flexible approach to supporting additional operational processes as needed