Companies/Koch/Claims co Ordinator
KochKoch

Claims co Ordinator

Mumbai, Maharashtra, India30 Jun 20264CMA8V
koch/claims-co-ordinator

Claims co Ordinator

Job Description

What You Will Do

  • Drive end-to-end management of global operational claims including Short Weight, Quality, Light Load, Complaint, and Detention claims
  • Analyze claim documentation and shipment-related information to assess claim validity and determine resolutions
  • Collaborate with internal and external stakeholders across global operations to investigate and resolve claims effectively
  • Support claim settlement activities including calculations, approvals, recovery coordination, and credit processing
  • Identify recurring operational issues and recommend corrective actions to improve efficiency and reduce future claims
  • Ensure all claims are processed within established service levels, quality standards, and compliance requirements
  • Communicate investigation findings, recommendations, and resolutions clearly to stakeholders
  • Contribute to process improvement initiatives focused on enhancing operational service and customer satisfaction

Who You Are (Basic Qualifications)

  • Bachelor’s degree in any discipline
  • 2–4 years of experience in claims handling within shipping, logistics, freight forwarding, maritime, or related industries
  • Experience using Microsoft Office applications including Excel, Word, and Outlook
  • Strong verbal and written English communication skills
  • Ability to work in rotational shifts based on business requirements

What Will Put You Ahead

  • Prior experience supporting global or US operations
  • Strong analytical, critical thinking, and problem-solving skills
  • High attention to detail with strong ownership and accountability
  • Ability to work effectively under pressure and manage multiple priorities
  • Experience working with operational documentation and claims investigation processes
  • Self-driven mindset with the ability to work independently and collaboratively
  • Flexible approach to supporting additional operational processes as needed

 

Quick Apply

~2 min

Apply through whichever channel suits you best.

CompanyKoch
Posted30 Jun 2026