Collection Manager - Auto Loans

Job Summary:

We are seeking an experienced Collection Manager to lead our auto loans collection efforts in Ambala. In this pivotal role, you will oversee both in-house teams and handling agencies, driving performance to enhance recovery rates while ensuring compliance with industry regulations and company policies.

Key Responsibilities:

• Manage and mentor in-house collection teams to optimize their performance and develop their skills.
• Collaborate with external handling agencies to ensure effective collection strategies are implemented.
• Analyze collection data to identify trends, areas for improvement, and develop action plans accordingly.
• Ensure compliance with regulations and best practices in all collection activities.
• Develop and maintain effective communication with customers to resolve outstanding balances and negotiate payment plans.
• Prepare and present regular reports on collection efforts and performance metrics to senior management.
• Design and execute training programs for team members on collection techniques and customer service skills.

Requirements:

• Bachelor’s degree in Finance, Business Administration, or a related field.
• Minimum of 5 years of experience in collections management, preferably within the auto loans sector.
• Strong knowledge of collection processes, debt recovery laws, and regulatory compliance.
• Proficient in data analysis and performance tracking through CRM and collection software.
• Excellent leadership skills with the ability to motivate and develop teams.
• Exceptional communication and negotiation skills.
• Strong problem-solving abilities with a customer-centric approach.

Preferred Qualifications:

• Master’s degree in Business Administration or Finance.
• Experience working with diverse teams and handling agencies in a multi-cultural environment.
• Familiarity with additional languages spoken in the Ambala region.
• Proven track record of improving collection rates and reducing DSO.

Benefits:

• Competitive salary with performance-based bonuses.
• Comprehensive health insurance package for employees and their families.
• Retirement savings plan with employer contributions.
• Professional development opportunities and ongoing training.
• Work-life balance with flexible working hours.
• Supportive and inclusive work environment.
• Employee recognition programs and wellness initiatives.