•
Proposed designation:
Manager
•
Role type:
Service Relationship Management and supervisory
•
Reporting to:
Associate Director
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Geo to be supported:
UK & Switzerland (Group Corporate Services)
•
Work timings:
2:00 PM to 10:30 PM
•
Work mode
: Hybrid
•
Willingness to travel
domestically and internationally
Role Summary:
The Supplier Relationship Manager operates within the Group Supply
Management function to optimise, govern, and enhance the performance of
key suppliers across the People & HR domain. This role focuses on
providing analytical insights into supplier performance, conducting
routine contract due diligence, and maintaining robust risk and compliance
oversight. The role ensures supplier engagements deliver contractually
required outcomes, are governed by structured processes, and align with
strategic priorities while driving measurable performance improvement and
operational resilience.
Contract & Performance Oversight
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Manage supplier contracts within the
People and HR domain
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Monitor service performance, KPIs, and SLAs.
•
Ensure contract obligations are met and corrective actions are supported
where necessary
Financial Management & Spend Control
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Track budgets and actual spend against plans.
•
Validate supplier charges and ensure financial commitments align with
policies.
•
Capture financial activities to meet Domain expectations.
Compliance, Change control & SoW management
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Assist in managing supplier compliance with contractual commitments
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Ensure robust assessment and documentation of variations, Statements of
Work, and change requests
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Align activities with category strategies and procurement governance.
Roles & responsibilities (Continued)
Supplier Performance Assessment & Remediation
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Conduct structured reviews of supplier performance
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Identify performance gaps and manage remediation actions
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Apply contractual remedies, such as service credits and financial
recoveries.
Risk Management & Resilience
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Complete supplier risk assessments
•
Maintain business continuity, exit planning, and risk mitigation
activities
•
Support throughout the contract lifecycle to ensure resilience.
Governance & Reporting
•
Prepare inputs for quarterly business reviews and governance forums
•
Deliver performance insights, commercial updates, and risk reports
•
Engage with Domain leadership and Procurement Partners
.
Supplier Commercial Management & Value Creation
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Support cost optimisation, efficiency, and service enhancements
•
Enable value creation through continuous improvement
•
Challenge supplier pricing models using Total Cost of Ownership (TCO)
analysis
.
Value Delivery & Continuous Improvement
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Provide analysis to support cost optimisation opportunities
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Encourage consistent service enhancements
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Focus on creating incremental value throughout the contract lifecycle
.
Relationship Development & Supplier Innovation
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Build strong, collaborative supplier relationships
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Encourage innovation and process enhancements
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Align relationships with Domain priorities
.
ESG & Sustainability Alignment
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Capture and report ESG principles and work with suppliers to advance
sustainability and responsible business initiatives
•
Align activities with the firm's priorities on diversity and ESG matters.
Analytics Led Value & Performance Insights
•
Develop and maintain analytical dashboards and metrics
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Evaluate supplier performance, cost trends, and risk indicators
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Provide insights into service quality.
Total Cost of Ownership (TCO) optimisation
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Apply TCO analysis to challenge supplier pricing models.
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Focus on reducing long-term cost exposure.
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Support financial efficiency within the firm's supplier engagements.
This role is for you if you have
the below
Work experience
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Overall, 8 - 10 years of experience and expertise in supplier relationship
management, procurement, commercial operations and similar roles
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Organised and efficient in managing multiple suppliers and ensuring
quality standards
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Ability to operate in complex, highly regulated, or large organisational
environments
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Degree in business, supply chain, or commercial management.
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Professional certifications like CIPS or CPSM are advantageous.
KPMG