Collection Manager - SME Loan

Job Summary:

As a Collection Manager for SME Loans, you will play a vital role in overseeing the collections process for small and medium-sized enterprises. Your expertise will drive our loan recovery efforts, ensuring optimal collection rates while maintaining strong relationships with clients and stakeholders.

Key Responsibilities:

• Develop and implement effective collection strategies tailored to SME loans, focusing on minimizing default rates.
• Manage the collection team by providing training, support, and performance evaluations to enhance productivity.
• Analyze collection data and generate reports to identify trends, inefficiencies, and opportunities for improvement.
• Negotiate payment plans and settlements with borrowers, ensuring compliance with legal and regulatory requirements.
• Collaborate with cross-functional teams, including risk management and customer service, to streamline the collections process.
• Maintain up-to-date knowledge of industry practices, regulations, and economic factors that affect SME loan collections.
• Resolve escalated customer issues and disputes regarding collection efforts to maintain positive client relations.

Requirements:

• Bachelor’s degree in Finance, Business Administration, or a related field.
• Minimum of 5 years of experience in collections management, specifically within the financial services sector.
• Proven track record of improving collection rates and successfully managing a high-performing collections team.
• Strong analytical skills with proficiency in data analysis tools and financial reporting.
• Excellent negotiation and communication skills, both verbal and written.
• In-depth knowledge of relevant laws and regulations pertaining to debt collection.
• Ability to work under pressure and manage multiple priorities effectively.

Preferred Qualifications:

• Master’s degree in Finance, Business, or a related field.
• Experience with digital collections tools and customer relationship management (CRM) systems.
• Demonstrated ability to develop and maintain strong client relationships.
• Certification in credit and collection management (e.g., CCDS, CCE).
• Familiarity with cultural and regional challenges affecting SME sectors.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance for you and your family.
• Generous paid time off and flexible working arrangements.
• Professional development opportunities such as training and certifications.
• Retirement savings plan with company matching contributions.
• Supportive work environment that values diversity and inclusion.
• Employee wellness programs and work-life balance initiatives.