Key Account Lead

 

KAM Lead
Location: Noida (On-site)
Reports to: Business Lead

Lead the team that builds seller businesses on India's leading e-commerce marketplaces — where your playbooks,
reviews, and coaching compound into category leadership for every brand in your portfolio.
New Trends Commerce Private Limited is a Poddar Group Company with Amazon Investment. Our vision is to be
the most trusted go-to-market partner for the businesses, empowering them to establish and grow their digital
ventures efficiently and cost-effectively. We achieve this through a customer-focused approach, sales expertise,
high-performance culture, and tech-powered sales strategies. We provide comprehensive go-to-market solutions
tailored to each client's needs, covering everything from identifying the right target customer segments and
developing data-driven sales strategies, offering sales training, implementing sales automation, executing on the
ground, and ensuring client retention.
To achieve our vision, we hire and develop the best talent through our rigorous hiring & talent management
mechanisms which is anchored in our Leadership Principles. Our teams focus on inventing & reinventing for
customers (clients & their customers) and simplify the execution. While executing we focus on the key inputs of
the business and deliver them with the right quality and at speed.
We are seeking a seasoned KAM Lead to lead a high-performance team of Account Managers serving sellers and
brands across India's leading e-commerce marketplaces, as part of our Paid Account Management vertical. You will
own team-level performance, drive seller success across the portfolio, and be measured on what your team
delivers.
Responsibilities-
1. Lead a team of 12–14 Account Managers; coach, mentor, and develop every AM in the team
2. Own aggregate team-level KPIs — Seller growth, service quality, NPS, and seller renewals across the
portfolio
3. Design and standardize JBP frameworks, weekly review cadences, and growth playbooks for the team
4. Co-own Quarterly Business Reviews (QBRs) alongside the Account Manager, acting as the senior voice
with founder / CXO / category head stakeholders
5. Drive team-level operating rhythm — weekly reviews, health audits, growth input reviews and monthly
business reviews with leadership
6. Step in on high-severity seller escalations and engage platform category leadership where needed
7. Build the analytics and playbook muscle of the team — dashboards, benchmark libraries, and category
playbooks
8. Own service quality, NPS, and renewals for the portfolio as critical business outcomes

Basic qualifications:
1. 4–6 years of e-commerce account management experience with at least 2 years currently leading an AM
team at an e-commerce agency or marketplace — managing a minimum of 12–14 direct reportees
2. Bachelor's degree; MBA preferred
3. Deep hands-on expertise across leading Indian e-commerce marketplaces — including Sponsored Ads,
catalog, pricing, and account health, with strong command over marketplace seller portals and back-end
tools
4. Proven track record of designing JBPs and running QBRs with founder / CXO / category head stakeholders
5. Strong people-leadership track record — coaching, mentoring, performance management, and retention
of AM talent

6. Advanced analytical skills — comfort with Excel dashboards, category benchmarking, and building growth
models
7. Comfortable using everyday AI tools (ChatGPT, Claude, Gemini, or similar) in daily workflow — a genuine
willingness to apply AI to speed up analysis, playbook building, and coaching