Job Description – Branch Manager (Retail Branch Banking)

Key Responsibilities

• Drive branch profitability, business growth, and customer acquisition.
• Manage liabilities, assets, CASA, wealth, insurance, and third-party product sales.
• Lead and mentor branch staff to achieve sales and service targets.
• Ensure superior customer experience and relationship management.
• Monitor branch operations, compliance, audit, and risk controls.
• Develop local market strategies to increase business penetration.
• Track branch KPIs and ensure achievement of business goals.
• Handle escalations and resolve customer grievances effectively.

Required Skills

• Strong leadership and team management skills.
• Excellent sales and relationship management abilities.
• Sound understanding of retail banking products and processes.
• Knowledge of regulatory and compliance requirements.
• Strong communication and stakeholder management skills.

Preferred Candidate Profile

• Graduate/Postgraduate from a recognized institution.
• Proven experience in branch banking leadership roles.
• Track record of achieving business and revenue targets.
• Experience managing high-value customers and branch operations.