Salesforce Communications Cloud Architect

Job Summary:

The Salesforce Communications Cloud Architect plays a crucial role in designing and implementing robust solutions tailored to B2C telecommunications business objectives. This position influences the performance and scalability of solutions within the Communications Cloud, directly impacting the efficiency and effectiveness of both internal operations and customer interactions.

Key Responsibilities:

• Design end-to-end solutions within the Communications Cloud, ensuring alignment with B2C telecommunications business objectives.
• Architect complex product configuration, pricing rules, and quoting flows using Salesforce OmniStudio.
• Design order capture, decomposition, and orchestration flows, managing fallout handling and tracking.
• Architect seamless data flow and APIs between Salesforce and middleware platforms (e.g., MuleSoft) and external payment gateways.
• Lead design workshops, oversee technical delivery teams, and conduct solution/code reviews to maintain architectural integrity and scalability.
• Customize the CPQ platform using Apex, Lightning Web Components (LWC), Aura, Visualforce, and JavaScript.
• Integrate CPQ with external systems (ERP, billing, inventory) via REST/SOAP APIs.

Requirements:

• Deep understanding of the telecommunications or communications service provider (CSP) industry.
• 10+ years of Salesforce development/architect experience, with strong focus on CPQ in Vlocity Managed Package or Communications Cloud on Core and Revenue Cloud.
• Expertise in Apex, LWC, Aura components, Visualforce, JavaScript, SOQL, SOSL, and CPQ pricing engine.
• In-depth experience configuring CPQ in Vlocity: product rules, pricing rules, discounting, approval workflows, quote templates.
• Solid understanding of Salesforce data modeling, security, profiles, roles, permission sets.
• Experience integrating with external platforms via REST and SOAP APIs.
• Familiarity with declarative automation tools: Flows, Process Builder.
• Exposure to Agile/Scrum delivery environments.
• Strong problem-solving and stakeholder collaboration abilities.

Preferred Qualifications:

• Proven success in leading multi-discipline teams through complex Salesforce implementations.
• Experience with performance optimization measures for Salesforce applications.
• Certification in Salesforce Architect or CPQ is highly desirable.
• Exceptional communication skills with a talent for translating technical concepts to non-technical stakeholders.
• Proficiency in mentoring and developing junior team members.

Location: PAN India