Siebel CRM Business Analyst

Job Summary:

The Siebel CRM Business Analyst plays a pivotal role in enhancing our telecom solutions through effective implementation and management of Siebel CRM. This position involves working closely with cross-functional teams to design, develop, and maintain systems, ensuring alignment with business objectives and delivering high-quality solutions.

Key Responsibilities:

• Collaborate with stakeholders to analyze business requirements and translate them into technical specifications for Siebel CRM and Order Management.
• Design and develop Siebel 7.x and 8.x applications, leveraging workflows, EAI, and other integration tools to optimize functionality.
• Configure Siebel components and perform system testing to validate application performance and adherence to specifications.
• Implement loyalty management features and ensure seamless integration with existing telecom systems.
• Conduct regular system evaluations and leverage feedback to enhance processes and improve functionality.
• Maintain detailed documentation of system design, workflows, and integration points to ensure clarity and continuity.
• Engage in post-implementation support and tune systems based on user feedback to enhance overall experience.

Requirements:

• Minimum 8 years of experience working with Siebel CRM, including experience in versions 7.x and 8.x.
• Proficiency in Siebel order management, including configuration and customization of workflows and e-Script.
• Strong understanding of telecom business processes and the ability to translate them into effective system solutions.
• Experience with EAI, Web Services, and other integration methodologies to ensure seamless data flow.
• Excellent communication skills with the ability to articulate ideas and influence stakeholders.
• Attention to detail and a commitment to delivering high-quality results while tracking progress effectively.
• Proven ability to work in a collaborative environment and drive requirements to closure.

Preferred Qualifications:

• Experience in implementing loyalty management solutions within the telecom sector.
• Familiarity with Siebel Configuration, Assignment Rules, and product configuration methodologies.
• Strong analytical skills and a systematic approach to problem-solving.
• Previous experience working in dynamic teams and cross-functional roles.
• Ability to thrive in a fast-paced environment while maintaining a focus on quality and user satisfaction.

Location: Bangalore, Mumbai, Hyderabad