CRM Coordinator - International Clients 

Job Summary:

The CRM Coordinator will play a pivotal role in enhancing client relationships and driving customer loyalty for our prestigious designer luxury brands. This evening shift position is tailored for individuals who thrive in dynamic, international environments and are passionate about delivering exceptional service to our elite clientele.

Key Responsibilities:

• Manage and oversee daily CRM operations, ensuring seamless communication and coordination with international clients.
• Develop and implement targeted CRM strategies tailored for diverse luxury brand clientele to enhance customer engagement.
• Analyze customer data to identify trends and preferences, providing insights for personalized marketing initiatives.
• Assist in the development of promotional campaigns and initiatives that align with luxury brand standards and client expectations.
• Coordinate with cross-functional teams, including marketing and sales, to ensure a cohesive customer experience across all touchpoints.
• Respond promptly to client inquiries, resolving issues effectively while maintaining a high level of service quality.
• Support the training and onboarding of new team members, fostering a team-oriented environment.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 4 years of experience in CRM or customer service roles, preferably within the luxury fashion sector.
• Strong understanding of client relationship management principles and strategies.
• Exceptional verbal and written communication skills, with proficiency in English. Additional languages are a plus.
• Proficiency in CRM software and data analysis tools.
• Ability to work collaboratively in a team and manage multiple tasks in a fast-paced environment.
• Strong attention to detail and problem-solving skills to address client needs effectively.