Job Description :
Company Name- A Leading General Insurance Company.
Role: Senior Manager/ Chief Manager – Trainer
Department - Retention
Job location: Thane & Goregaon
Travel Required: Weekly once to Goregaon
Position Overview
Conducting Call Center (Classroom – 8 Hrs. daily) new hire and refresher training programs for the Sales process.
Role and Responsibilities
§ Training Delivery & Facilitation
§ Feedback & Coaching
§ Sales & Product Knowledge
§ Performance Improvement
§ Content Development
§ Calibration & Quality Governance
§ Process & Risk Identification
§ Reporting & Communication
Education & experience requirements
§ Graduate
§ 2 to 3 yrs of Outbound sales training experience
§ General Insurance sales and call center experience preferred
§ Basic EXCEL knowledge
§ Should be able to create BQM plans to improve caller effort on sales.
Preferred Skills
· Confident and polite communication skills.
· Training a classroom batch of 18- 20 callers, 8 Hrs of
classroom training for 10 Days and 2 days of caller certification.
· Strong coaching and feedback delivery capability.
· Knowledge of Calibration processes.
· Basic knowledge of Quality Tools (Root Cause Analysis,
Pareto, Fishbone, etc.).
· Ability to identify business-impacting scenarios and
customer risk areas.
· Analytical mindset with attention to detail.
· Good reporting and MS Excel skills.
· Understanding of General Insurance Renewal products and
sales process
Apply through whichever channel suits you best.