Job Description – Accounts Receivable / Collection Executive

Role Purpose

To ensure timely collections, maintain healthy DSO levels, manage customer outstanding balances, and support effective credit control processes while ensuring compliance with company policies.

Key Responsibilities

Collections & DSO Management

• Manage outstanding collections and maintain DSO as per company policy.
• Follow up with customers for overdue payments through calls, emails, and meetings.
• Monitor ageing reports and prioritize collection activities.

Customer Account Management

• Perform ledger reconciliation and balance confirmation.
• Resolve customer disputes related to payments and account statements.
• Coordinate credit notes, refunds, and adjustment requests.

Credit Control

• Monitor overdue accounts and implement debtor management policies.
• Recommend corrective actions and penalties for overdue accounts.
• Escalate high-risk overdue accounts to management.

Reporting & Compliance

• Prepare and circulate outstanding and ageing reports.
• Track debtor balances and payment trends.
• Ensure compliance with accounting standards and statutory audit requirements.
• Maintain proper documentation and collection records.

Stakeholder Management

• Coordinate with Sales, Service, Finance, and customers for collection-related issues.
• Conduct customer visits when required to resolve disputes and recover payments.

Key KPIs

• DSO Reduction
• Collection Efficiency
• Overdue Outstanding Recovery
• Customer Reconciliation Accuracy
• Audit Compliance
• Ageing Reduction

Eligibility Criteria

• 3–8 years of experience in Accounts Receivable, Collections, Credit Control, or Finance.
• Experience in customer reconciliation and collection management.
• Good understanding of debtor ageing and DSO.
• Graduate in Commerce, Finance, or Accounting.
• ERP knowledge preferred.