Staffing & RPOUS & CanadaPlatform at Scale

How a 155-recruiter firm gave its team back 225 hours a month

Industry
Staffing & RPO
Region
US & Canada
Scale
155 recruiters, 622 live openings
Channels
WhatsApp (81.9%) + multi-channel
Agents
Smart ATS, Sourcing, Screening
Since
May 2024

The Challenge

Since May 2024, HireBound has imported 160,348 candidates and handled over 100,000 jobs for this firm. That scale did not come with more recruiters. In 2023 the team was cut from 400 to 300, and demand came back anyway. Volume like this is never felt in aggregate. It is felt on a Tuesday, when a candidate replies at 9pm and nobody sees it until the next afternoon, or a profile sits in review for a week.

Automation log155 recruiters

Moved 48 candidates to Screening

WhatsApp replies parsed

Sent 312 interview reminders

Across 22 openings

Closed 91 unqualified applicants

Polite rejection sent

Updated 140 candidate profiles

From chat answers

Work done without a click
0
automated stage actions
0 hrs
recruiter hours returned
Messages answered91.7%

160,348 candidates imported and worked automatically

The Solution

Between April and August 2026, 155 recruiters ran 622 live openings. HireBound handled 8,906 candidates and 3,545 conversations, moving 13,510 stage actions no recruiter had to touch, at a minute per action, 225 hours back on the floor.

91.7 percent of candidate inbound got an answer. Half of all first replies went out inside 2 hours 34 minutes. WhatsApp carried 81.9 percent of them. The typical candidate cleared to a business-positive stage in under 21 hours.

The Impact

13,510
stage actions handled, no manual recruiter clicks
225 hrs
recruiter time saved over manual work
91.7%
candidate inbound answered
20h 59m
median time to business-positive stage
160,348
candidates imported
100,000+
jobs created
155
recruiters supported

13,510 clicks a recruiter never made. 225 hours they got back.

Customer Stories

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